Questions about working here? Ask away.

Holidays, pay, sickness, family leave, perks and more. Answers come straight from our handbook and policies.

Popular topics

Staff systems portalLinks to all the systems we use

What I’ve read (21 documents)

Employee Handbook v1.5.2
Absence and Leave Policy (April 2026)
Paternity Leave update
Flexible Working Request Policy
Team Member Benefits guide
Employee Assistance Programme guide
Standard contract terms
Grievance Procedure
Anti-harassment and Bullying Policy
Lone Workers Policy
Display Screen Equipment Policy
Our Values
Mind guide to Wellness Action Plans
Site list and hotel contacts
Career Pathways guide
Payroll Calendar 2026/27
Who’s Who team directory
Tronc Policy
Drinks Menu and Wine Menu
Drinks training notes (researched)
Guest journey standards (mystery guest, June 2026)

For anything about your own pay, hours or contract, your General Manager or the People team will have your personal details.

Answers are guidance from company documents, not your personal contract. Please don’t share health or bank details here.Guidance only